Frequently Asked Questions
1

LetzChange is an online giving website that helps you leverage your social network for the causes you believe in. We have partnered with non-profits working in diverse sectors and encourage generous donors to raise funds and invite their friends to do the same. Our primary objective is to make social giving to trusted NGO projects, a simple and credible experience.

2

LetzChange is a not-for-profit entity that works solely towards assisting charities in raising funds online and expanding their supporter base. The donation retention (effective from April 15th, 2019) from transactions takes care of costs such as payment processing, and operation and administrative charges.

3

You can raise funds by spreading the word about your project(s) on LetzChange among your donor network. While we provide all round assistance to our partners, please note that we don’t raise funds for any organization. We expect non-profits to encourage their donor base to use LetzChange for making donations.

4

Donations to NGOs listed on LetzChange can only be made online (through debit card, credit card, Net Banking and Wallets). We don’t accept donations in cash, cheque or kind.

5

You must possess the following to partner with LetzChange:

  • Registration Certificate
  • 12A Certificate
  • 80G Certificate
  • a video explaining the work undertaken by your organization
6

All NGOs are required to share the following documents:

  • Registration certificate for your organisation
  • 12A Certificate issued to your organization
  • PAN card
  • Annual Report along with auditor’s report for the last year
  • Income Tax Return Acknowledgment for the previous year
  • Tax exemption certificate, if any, issued to your organisation (80G/35AC etc.)
  • International Grant/Fund receiving approval letter as per the law of the land by a Government/State agency (e.g. FCRA for Indian organizations)
7

An annual report is a comprehensive report on a company\'s activities throughout the preceding year. They highlight the financial performances and other activities of the organization, in order to make it available for the public.

An audit report is a written opinion of an auditor regarding an entity's financial statements. It comprises of balance sheet and other accounts.

8

No, these certificates are not necessary but organizations with FCRA and 35AC will be able to perform better in our campaigns and competitions.

9

Maximum of two projects that your organisation is working on, can be featured on our portal.

10

Your profile will be made within 3 days after your documents and other details are verified and the corrections have been sorted. If your profile is not active within the said time, we request you to get in touch with us at the earliest.

11

The donated amount for a particular month (eg: say August) shall be transferred to your organisation’s bank account by the 10 th of next month (by 10 th of September). Similarly, all your international donations will be transferred to by the 10 th of next month (by 10 th of September) in FCRA Account of your organization.

A disbursement report will also be sent to you via e-mail which will comprise of all your donor details and the amount donated in that particular month.

12

No, we issue the e-receipt to donors on your behalf as soon as we disburse the donations to your accounts. To ensure the confirmation of the donation, we send an ‘acknowledgement mail’ to the donor immediately after the transaction is successful.

13

LetzChange can remove or suspend projects from the profile of an organisation in the following events:

  • If the organization fails to raise Rs 25,000 per month and Rs 1,00,000 per year from the date of making your profile live
  • Financial information is not updated every year
  • If the non-profit fails to send reports to donors
  • In case of a fraudulent activity
14

Any individual can create a customised campaign for any NGO project he/she strongly feels connected with.

15

We take security very seriously here at LetzChange—it’s ingrained into everything that we do. All of our platforms and APIs use TLS encryption with HSTS and Forward Secrecy for clients and browsers that support it.

Our payment processing partners CCAvenue and Stripe have been certified to PCI DSS which is the most stringent level of certification available in the payments industry.
Your donor details are accessible only by your organization and no other, which implies that LetzChange does not cross-promote across different organizations.